+1 (213) 528-7153 sales@caluanieoxidizeusa.com

Refunds & Returns Policy

CALUANIE OXIDIZE USA
1120 S Grand Ave, Los Angeles, CA 90015, USA

Overview

At CALUANIE OXIDIZE USA, we specialize in supplying high-quality research chemicals, including Caluanie Muelear Oxidize, to customers worldwide. Due to the sensitive and regulated nature of these products, our Refunds & Returns Policy is designed to ensure product integrity, safety, and compliance while maintaining customer satisfaction.

By purchasing from our website, you agree to the terms outlined below.

Eligibility for Returns

Returns are only accepted under strict conditions due to the nature of chemical products. You may be eligible for a return or refund if:

  • You received a damaged or defective product

  • You received the wrong item or incorrect quantity

  • Your order was lost in transit (confirmed by the shipping carrier)

We do not accept returns in the following cases:

  • Change of mind after purchase

  • Incorrect orders placed by the customer

  • Products that have been opened, used, or tampered with

  • Improper storage or handling after delivery

  • Delays caused by customs or courier services beyond our control

Reporting Issues

If you encounter any issues with your order, you must notify us within:

  • 48 hours of delivery for damaged, defective, or incorrect items

  • 7 days of expected delivery date for lost shipments

To process your request, please provide:

  • Order number

  • Clear photos/videos of the product and packaging

  • A detailed description of the issue

Send all claims to: sales@caluanieoxidizeusa.com

Incomplete or delayed claims may not be eligible for resolution.

Return Authorization Process

All returns must be approved in advance.

If your claim is accepted:

  • You will receive a Return Authorization (RA) Number

  • Detailed return instructions will be provided

Important:
Returns without an RA number will be refused.

Returned items must:

  • Be in their original, sealed packaging

  • Remain unused, unless damaged upon arrival

  • Be shipped using a trackable shipping method

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method whenever possible

  • Alternative refund methods may be arranged if necessary

Processing Times:

  • Inspection & approval: 2–5 business days

  • Refund completion: 5–10 business days, depending on your payment provider

Replacement Policy

If your order arrives damaged or incorrect, you may choose between:

  • Free replacement shipment, or

  • Full refund, including applicable shipping fees

We recommend replacements for faster resolution, especially for urgent research needs.

Shipping Costs

  • If the issue is due to our error, we will cover return shipping costs

  • In rare approved exceptions, customers may bear return shipping fees

Original shipping fees are non-refundable, unless the return is due to our mistake.

International Shipping Policy

We ship worldwide; however, customers are responsible for:

  • Ensuring compliance with local laws and import regulations

  • Paying any customs duties, taxes, or clearance fees

CALUANIE OXIDIZE USA is not responsible for:

  • Customs delays or inspections

  • Seizures or confiscations by authorities

  • Delivery failures due to incorrect shipping information

Refunds will not be issued for shipments held or seized by customs.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped.

Once shipped, orders cannot be canceled and must follow this Refunds & Returns Policy.

Non-Returnable Items

The following items are strictly non-returnable:

  • Opened or used chemical products

  • Bulk or custom orders

  • Discounted or clearance items

  • Products marked as Final Sale

Limitation of Liability

CALUANIE OXIDIZE USA shall not be held liable for:

  • Improper use or misuse of products

  • Handling or storage errors by the customer

  • Any direct or indirect damages resulting from product use

All products are sold strictly for research purposes only and must be handled by qualified professionals.

Policy Updates

We reserve the right to update or modify this Refunds & Returns Policy at any time. Changes will take effect immediately upon posting on our website.

Contact Information

For all return, refund, or support inquiries, please contact:

CALUANIE OXIDIZE USA
1120 S Grand Ave
Los Angeles, CA 90015
United States

📧 Email: sales@caluanieoxidizeusa.com
📞 Phone: +1 (213) 528-7153
💬 WhatsApp: +1 (731) 203-1478

By placing an order with CALUANIE OXIDIZE USA, you confirm that you have read, understood, and agreed to this Refunds & Returns Policy.