{"id":1586,"date":"2026-04-07T08:03:16","date_gmt":"2026-04-07T15:03:16","guid":{"rendered":"https:\/\/caluanieoxidizeusa.com\/"},"modified":"2026-04-07T08:03:16","modified_gmt":"2026-04-07T15:03:16","slug":"refunds-returns-policy","status":"publish","type":"page","link":"https:\/\/caluanieoxidizeusa.com\/ar\/refunds-returns-policy\/","title":{"rendered":"Refunds &#038; Returns Policy"},"content":{"rendered":"<p class=\"isSelectedEnd\"><strong>CALUANIE OXIDIZE USA<\/strong><br \/>\n1120 S Grand Ave, Los Angeles, CA 90015, USA<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>\u0645\u0644\u062e\u0635<\/h2>\n<p class=\"isSelectedEnd\">At <strong>CALUANIE OXIDIZE USA<\/strong>, we specialize in supplying high-quality research chemicals, including Caluanie Muelear Oxidize, to customers worldwide. Due to the sensitive and regulated nature of these products, our Refunds &amp; Returns Policy is designed to ensure product integrity, safety, and compliance while maintaining customer satisfaction.<\/p>\n<p class=\"isSelectedEnd\">By purchasing from our website, you agree to the terms outlined below.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Eligibility for Returns<\/h2>\n<p class=\"isSelectedEnd\">Returns are only accepted under strict conditions due to the nature of chemical products. You may be eligible for a return or refund if:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">You received a <strong>damaged or defective product<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">You received the <strong>wrong item or incorrect quantity<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Your order was <strong>lost in transit<\/strong> (confirmed by the shipping carrier)<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">We do <strong>not accept returns<\/strong> in the following cases:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Change of mind after purchase<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Incorrect orders placed by the customer<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Products that have been <strong>opened, used, or tampered with<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Improper storage or handling after delivery<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Delays caused by customs or courier services beyond our control<\/p>\n<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Reporting Issues<\/h2>\n<p class=\"isSelectedEnd\">If you encounter any issues with your order, you must notify us within:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\"><strong>48 hours of delivery<\/strong> for damaged, defective, or incorrect items<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\"><strong>7 days of expected delivery date<\/strong> for lost shipments<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">To process your request, please provide:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Order number<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Clear photos\/videos of the product and packaging<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">A detailed description of the issue<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Send all claims to: <a href=\"mailto:sales@caluanieoxidizeusa.com\"><strong>sales@caluanieoxidizeusa.com<\/strong><\/a><\/p>\n<p class=\"isSelectedEnd\">Incomplete or delayed claims may not be eligible for resolution.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Return Authorization Process<\/h2>\n<p class=\"isSelectedEnd\">All returns must be approved in advance.<\/p>\n<p class=\"isSelectedEnd\">If your claim is accepted:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">You will receive a <strong>Return Authorization (RA) Number<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Detailed return instructions will be provided<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Important:<\/strong><br \/>\nReturns without an RA number will be refused.<\/p>\n<p class=\"isSelectedEnd\">Returned items must:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Be in their <strong>original, sealed packaging<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Remain <strong>unused<\/strong>, unless damaged upon arrival<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Be shipped using a <strong>trackable shipping method<\/strong><\/p>\n<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Refund Policy<\/h2>\n<p class=\"isSelectedEnd\">Once we receive and inspect the returned item, we will notify you of the approval status.<\/p>\n<p class=\"isSelectedEnd\">If approved:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Refunds will be issued to the <strong>original payment method<\/strong> whenever possible<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Alternative refund methods may be arranged if necessary<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Processing Times:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Inspection &amp; approval: <strong>2\u20135 business days<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Refund completion: <strong>5\u201310 business days<\/strong>, depending on your payment provider<\/p>\n<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Replacement Policy<\/h2>\n<p class=\"isSelectedEnd\">If your order arrives damaged or incorrect, you may choose between:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\"><strong>Free replacement shipment<\/strong>, or<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\"><strong>Full refund<\/strong>, including applicable shipping fees<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">We recommend replacements for faster resolution, especially for urgent research needs.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Shipping Costs<\/h2>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">If the issue is due to our error, we will cover <strong>return shipping costs<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">In rare approved exceptions, customers may bear return shipping fees<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Original shipping fees are <strong>non-refundable<\/strong>, unless the return is due to our mistake.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>International Shipping Policy<\/h2>\n<p class=\"isSelectedEnd\">We ship worldwide; however, customers are responsible for:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Ensuring compliance with <strong>local laws and import regulations<\/strong><\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Paying any <strong>customs duties, taxes, or clearance fees<\/strong><\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">CALUANIE OXIDIZE USA is <strong>not responsible for<\/strong>:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Customs delays or inspections<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Seizures or confiscations by authorities<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Delivery failures due to incorrect shipping information<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Refunds will <strong>not be issued<\/strong> for shipments held or seized by customs.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Order Cancellations<\/h2>\n<p class=\"isSelectedEnd\">Orders can only be canceled if they have <strong>not yet been processed or shipped<\/strong>.<\/p>\n<p class=\"isSelectedEnd\">Once shipped, orders cannot be canceled and must follow this Refunds &amp; Returns Policy.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Non-Returnable Items<\/h2>\n<p class=\"isSelectedEnd\">The following items are strictly non-returnable:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Opened or used chemical products<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Bulk or custom orders<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Discounted or clearance items<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Products marked as <strong>Final Sale<\/strong><\/p>\n<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Limitation of Liability<\/h2>\n<p class=\"isSelectedEnd\">CALUANIE OXIDIZE USA shall not be held liable for:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p class=\"isSelectedEnd\">Improper use or misuse of products<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Handling or storage errors by the customer<\/p>\n<\/li>\n<li>\n<p class=\"isSelectedEnd\">Any direct or indirect damages resulting from product use<\/p>\n<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">All products are sold strictly for <strong>research purposes only<\/strong> and must be handled by qualified professionals.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Policy Updates<\/h2>\n<p class=\"isSelectedEnd\">We reserve the right to update or modify this Refunds &amp; Returns Policy at any time. Changes will take effect immediately upon posting on our website.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2>Contact Information<\/h2>\n<p class=\"isSelectedEnd\">For all return, refund, or support inquiries, please contact:<\/p>\n<p class=\"isSelectedEnd\"><strong>CALUANIE OXIDIZE USA<\/strong><br \/>\n1120 S Grand Ave<br \/>\nLos Angeles, CA 90015<br \/>\nUnited States<\/p>\n<p class=\"isSelectedEnd\">\ud83d\udce7 Email: <a href=\"mailto:sales@caluanieoxidizeusa.com\">sales@caluanieoxidizeusa.com<\/a><br \/>\n\ud83d\udcde Phone: +1 (213) 528-7153<br \/>\n\ud83d\udcac WhatsApp: +1 (731) 203-1478<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<p>By placing an order with CALUANIE OXIDIZE USA, you confirm that you have read, understood, and agreed to this Refunds &amp; Returns Policy.<\/p>","protected":false},"excerpt":{"rendered":"<p>CALUANIE OXIDIZE USA 1120 S Grand Ave, Los Angeles, CA 90015, USA Overview At CALUANIE OXIDIZE USA, we specialize in supplying high-quality research chemicals, including Caluanie Muelear Oxidize, to customers worldwide. Due to the sensitive and regulated nature of these products, our Refunds &amp; Returns Policy is designed to ensure product integrity, safety, and compliance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1586","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refunds &amp; Returns Policy<\/title>\n<meta name=\"description\" content=\"Due to the sensitive and regulated nature of these products, our Refunds &amp; Returns Policy is designed to ensure product integrity, safety,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caluanieoxidizeusa.com\/ar\/refunds-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds &amp; 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